Terms and Conditions of Sale

These terms and conditions apply to anyone accessing the website or placing an order. By doing either of these activities you agree to be bound by the terms and conditions displayed below. If you do not wish to be bound by the stated terms and conditions please not use the website.

HCUK = 'Home Creations (UK) Limited'

  General
  Use of website
  Privacy
  Description of goods
  Payments & prices
  Product availability
  Delivery
  Faulty goods & guarantee
  Cancellation / return of goods by customer
  Cancellation by HCUK
  Events beyond our control
  Other

1. General

1.1 - 'Home Creations (UK) Limited', are the sole owner of the homecreations.co.uk. No terms and conditions put forward by the customer, any verbal representation, guarantees, or other statements made by or on behalf of HCUK, shall be binding unless confirmed in writing by a director of HCUK. Your statutory rights are unaffected by these terms and conditions. We advise you to read this page carefully and if necessary print them for your reference.

1.2 - We reserve the right to amend these terms and conditions when applicable. It is your responsibility to check any changes that have been made and we deem your continued use to be acceptance of these changes.

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2. Use of this wesbite

To be eligible to place orders on a Home Creations (UK) Ltd website you must fulfill the following;

- Be of 18 years or over
- Orders must be accompanied by your real name, cardholders billing address, a landline phone number, e-mail address and any other requested information during the order process.
- A valid UK delivery address
- Use a valid credit/debit issued by a bank accepted by Home Creations (UK) Ltd.

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We are committed to protecting your privacy and we comply with the Data Protection laws applicable to business in the UK. We only use the information we collect about you to process orders and to provide a more personalised shopping experience. We continually monitor web statistics including site usage and search engine patterns to help us develop the design and layout of our web site. This in no way affects our customer's privacy.

Home Creations (UK) Limited do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party. We do not send unsolcitored e-mail's to our customers or potential customers.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.Data collected by this site is used to:

a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes

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4. Description of goods

4.1 - Though we constantly strive to provide accurate and current information on this website, information contained in this site may contain technical inaccuracies or typographical errors. All liability of Home Creations (UK) Limited howsoever arising for any such inaccuracies or errors is expressly excluded to the fullest extent permitted by law.

Full specifications are available from the manufacturers brochures and/or websites. Please click here for their details.

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5. Payment & prices

5.1 - All prices are in UK Sterling and inclusive of United Kingdom Value Added Tax at 17.5%.

5.2 - Any quotation or published price is subject to alteration or withdrawal without prior notice as a result of fluctuation in exchange rates, increase in supplier's prices, error in published price or other costs beyond our control. Statement of price or a quotation does not constitute an offer. We will inform you of the correct price where the right to cancellation can be exercised.

5.3 - Payment by credit/debit card or cheque will require clearance prior to delivery. All card payments are subject to security checks before any goods are dispatched. If the issuing bank of your card does not for any reason authorise payment from that account, the order may be delayed or cancelled.

5.4 - Title to the goods will remain with HCUK until full payment is received.

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6. Product Availability

6.1 - All products are subject to availability. We will endeavor keep you fully informed of your order status.

6.2 - We reserve the right to withdraw any product or offer from the website at our discretion, including the refusal of any transaction attributed to those products / offers.

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7. Delivery

7.1 - Whilst every effort will be made to adhere to stated delivery dates, such dates are estimates only and HCUK cannot be liable for any losses incurred caused by delay in delivery.

7.2 - It is the customer's responsibility to ensure that adequate access is made to the property in order for delivery to take place and that they or an authorised person are present to receive the delivery.

7.3 - Visible damage (i.e. after removal of all packaging) must be reported by telephone within 24 hours and confirmed in writing within 72 hours. Please do not use the item if you wish to make a claim for damage.

7.4 - This procedure must be carried out even if someone has been appointed to take delivery on your behalf. Having received the goods they will be held at your own risk and we will not be liable for their loss or destruction.

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8. Faulty goods & guarantees

8.1 - All products are supplied with at least 12-month parts and labour manufacturer's guarantee (United Kingdom). This will exclude faults caused by accident, neglect, misuse or error in installation.

8.2 - In the case of manufacturers who operate direct product support, repairs & returns procedures, the Customer is advised to process their claim directly through the manufacturer in the first instance.

8.3 - HCUK make no representation and accept no liability in respect of purchased goods which are subsequently exported.

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9. Cancellation / return of goods by customer

9.1 - You must obtain authorisation from Home Creations before you attempt to return goods. Failure to obtain authorisation will cause the returned goods to be rejected.

9.2 - Proof of purchase must be provided.

9.3 - You have the right to return the goods within 7 days of receiving them, provided they are in pristine condition AND IN ORIGINAL PACKAGING and in a resalable condition. The customer will be responsible for the cost and safe return of the goods. When this is satisfied a refund will be made within 30 days.

9.4 - A technical diagnostic examination is always carried out prior to any replacement or refund.

9.5 - Refunds will only be issued if the goods in question are returned by you and received by us in the condition they were sent out. If you do not return the goods delivered to you or do not pay the costs of delivery, we shall be entitled to deduct the direct costs of recovering the goods from the amount to be re-directed to you.

9.6 - We will not be able to provide a full refund or exchange for an item when it has been ordered for you (i.e. Awaiting Stock and displays "Usually delivered within 5 working days" in the product description). These items will require a restocking charge set by the manufacturer, typically 25% of the order value.

9.7 - We reserve the right to deem the goods second-hand and make you an appropriate offer should any items not be returned in their entirety or in an 'as new' condition.

9.8 - In the event of an authorised return being sent back by the customer (only for a faulty product) a maximum of £7 return carriage charge will be credited to any refund.

9.9 - Whilst we will make every attempt to remedy this type of situation, we must emphasise it is in everyone's interest to ensure that the correct items are being ordered and are suited to your particular requirements.

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10. Cancellation by HCUK

We reserve the right to cancel the contract between us if; i) we have insufficient stock to deliver the goods you have ordered.

ii) we do not deliver to your area.
iii) one or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers.

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11. Events beyond our control

HCUK shall have no liability for failure to deliver goods ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond our reasonable control including, without limitation, strikes, lock-outs, industrial disputes, breakdown of systems or network access, flood, fire, explosion or accident.

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12. Other

If any part these terms and conditions shall be found to be unlawful it shall not affect the validity or enforceability of the remainder of the conditions. This contract is and shall be deemed to have been made in England and shall in all respects be governed by English Law.